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To Our Patients and those in need of Essential Health Care Services:

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As we continue to respond to the ever-changing environment around COVID-19, the safety of our patients, staff and doctors is our highest priority. We understand that new information surrounding the changing landscape of our everyday routines has many feeling concerned.

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While we are doing our part to help mitigate the risks associated with the virus, our clinics remain open to provide essential health care services to those who require immediate in-clinic attention. Our primary goal is to keep essential workers moving and to reduce as much of the strain as possible on the hospital system.

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For all other patients, we are working hard to provide the care you would expect from Epic Pain & Orthopedics in the safest way possible. This includes offering new telehealth solution whenever possible. Because we understand the financial burden many of our patients are facing right now, we are working diligently with our valued insurance carrier partners to keep out-of-pocket patient costs, if any, for these services as low as possible during this crisis. For many, these services are offered at no out-of-pocket patient expense.

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For those in need of in-clinic care, we are working hard to keep our locations open to serve you while taking the necessary precautions to keep you and members of our staff safe. If we do have an unavoidable closure or change to our schedule, we will notify all scheduled patients to discuss alternative care solutions. See below for more details on the specific steps we are taking to address the COVID-19 crisis.

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If you have any questions about the impact of COVID-19 on your treatment plan or if you need to reschedule your appointment, please call our clinic at (469) 778-EPIC (3742). We are here to help.

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More information about the COVID-19 can be found on the CDC website.

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What we are doing to keep Our Patients and Our Staff safe.

 

With the serious situation that is COVID-19, we want to be completely transparent about what we are doing as a business. Please know that the health and safety of our patients, staff and community are our top priority. We are committed to our patients’ health and we want to educate you concerning tangible and proactive steps we are taking to not only get patients out of pain, but do so in a manner that adheres to best practices from the Centers for Disease Control (CDC), World Health Organization (WHO), authorities, and other experts.

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How we're keeping our Patients and our Staff safe.

 

To keep everyone safe, we are taking all the necessary precautions. First, from the perspective of ensuring sanitary and thoroughly disinfected treatment areas, please note the following:

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• We use medical grade cleaners and disinfectants between each and every patient.

• Any and all linens or towels are disposed of or sanitized after every use.

• Treatment tables are disinfected thoroughly between each and every patient.

• All Medical Providers and Staff  are washing their hands with soap and water between each patient.

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Additionally, the CDC recently issued a recommendation for the wearing of face protection: “CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain.”  All EPIC Pain & Orthopedics Providers and Staff are following this to protect our staff and patients.  We are encouraging patients to wear face protection as well to each appointment.

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We also encourage our patients and others to follow some simple additional guidelines from the CDC, which serve as helpful tips:

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• Wash your hands often with soap and water for at least 20 seconds.

• If soap and water are not available, use an alcohol-based hand sanitizer.

• Avoid touching your eyes, nose, and mouth.

• Cover coughs and sneezes with a tissue, then immediately throw it away.

• Avoid contact with people who are sick.

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As an additional safeguard, we are connecting with each patient prior to their appointment to confirm they are not sick, have not been exposed to any circumstances that would warrant self-quarantine, and are aware they should not bring any unnecessary family or friends to our offices.

We are happy to help you reschedule any upcoming appointments if you feel sick, or if you have a fever or cough.  In that circumstance, and especially if you have a fever of 100 degrees or higher and/or believe you may have been exposed to coronavirus, please always (and as a first priority) contact your primary care physician for direct help and treatment options before you visit us at Epic Pain & Orthopedics.

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Providing Safe and Effective Alternative Treatment Options

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During these uncharted times, we have been working to develop solutions that allow us to still help those in pain, while keeping the community safe. We are now offering telehealth options for patients to connect to providers and begin a virtual treatment plan. This allows everyone to adhere to social distancing while we continue to help our patients.

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To learn more about Epic Pain & Orthopedic's telehealth service, please call our clinic at (469) 778-EPIC (3742).

We are here to serve you, but most of all, we hope that you are prioritizing the health and safety of your family and the community.

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